Truehost Kenya Reviews: Is it Reliable?

If you are reading this you may have decided to create a website and wondered whether Truehost Kenya is best suited for you.

Having used Truehost for over 3 years, I’ve learnt about their services as much as I can.

In this guide, I’ll reveal my experiences with Truehost Kenya to help you make an accurate decision in hosting your next site.

The following are the key areas I’ll look into:

  • Speed: How fast will your site load when hosted on Truehost?
  • Performance: How will the servers behave under traffic spikes?
  • Reliability: Will your site be online 24/7/365 without any downtime?
  • Customer support: How fast will the customer support reply (and solve) the issues with your website?
  • Features: Can Truehost really build any type of site you have in mind, e.g., blogs, LMS and ecommerce?
  • Prices: Do they have the best pricing when compared to other hosting companies in Kenya?

Let’s dive in.

About the Company

Truehost Cloud is a global computing service provider with a presence in several countries including USA, Nigeria, Kenya, India, South Africa and Europe.

Besides web hosting, the company offers many other services such as domain registration, virtual and dedicated private servers, email hosting, SSL certificates, bulk SMS senders and web design.

Truehost Kenya was founded in 2016, after David Murimi (C.E.O) discovered that the existing hosting companies offered unsatisfactory services to customers.

The main offices of Truehost Kenya is located at Ryanadaplace off Thika Superhighway, Juja.

Truehost Kenya Reviews

Overall, Truehost Kenya is an excellent choice for beginners since it comes with everything you need to get started with your site, from unlimited bandwidth and one-click WordPress installations to drag-and-drop page builders and very helpful customer support.

I use Truehost to host two of my sites and I can proudly say that it is the best hosting company in Kenya.

In fact, Truehost is rated 8.6 out of 10 by users on whtop.com, with over 82 five star ratings.

truehost kenya customer reviews

Speed and Performance

Over 74% of users will abandon your site if it takes more than 5 seconds to load. This is why you need to choose a good hosting company to increase your site traffic (and earnings!)

Sites hosted on Truehost.co.ke are very fast, especially when used in conjunction with a Content Delivery Network (CDN) such as Cloudflare.

As for performance, Truehost servers can support thousands of traffic without slowing down your site.

Each site hosted on Truehost is provided with unlimited bandwidth to cater for any number of users.

Reliability

Truehost has an uptime of 99.999%, which means that your site will be online ALL the time.

I use uptimerobot.com to know when my site is down.

But the good news is that ever since I hosted with Truehost my site has never been down.

I give them a 5/5 star rating on reliability and uptime.

Customer Support

Another feature of a good hosting company is that they have a good and helpful customer support team.

Whenever I face any challenges with my site, I usually open a ticket or send a WhatsApp message to Truehost Support Staff and they would solve the issue within minutes.

[There was a time I logged into WhatsApp at 3 AM and they were online! So they were not kidding when they said that they provide 24/7 customer support.]

Features

Truehost provide several types of hosting:

  • Shared hosting: your website will share server resources with other websites. Shared hosting is usually the cheapest and recommended when starting your site.
  • Dedicated hosting: a physical server is exclusively reserved for your site. This is usually expensive, and you should only upgrade to dedicated hosting if your site starts getting lots of traffic.
  • Cloud hosting: your files reside in a ‘virtual’ environment and you can upgrade or downgrade according to your need.

In addition to the hosting packages above, you’ll get the following FREE of charge:

  • Cpanel access: to organize website files, create email addresses and manage domains
  • Unlimited custom email addresses: to give you a professional look, for example name@yoursite.com
  • Free Let’s Encrypt SSL certificate: to provide security to data sent between your site and user browsers.
  • Unlimited databases
  • Unlimited FTP accounts
  • Free Softaculous Script Installer
  • One-Click installation of popular CMS such as WordPress, Joomla, Magento or Drupal
  • 24/7 customer support

Pricing

Truehost.co.ke offers several affordable packages depending on your need.

The cheapest package is Truehost Silver Hosting which is Kes. 1,499 per year.

You can also utilize the FREE Truehost Bronze Package if you want to try out their services for 30 days.

The table below shows different types of Truehost shared packages and their features:

Silver PackageGold PackagePlatinum PackageUnlimited Package
Kes. 1,499 per yearKes. 4,548 per yearKes. 11,388 per yearKes. 17,388 per year
30 GB Disk Space50 GB Disk Space90 GB Disk SpaceUnlimited Disk Space
3 Domain Maximum30 Domains MaxUnlimited DomainsUnlimited Domains
Unlimited BandwidthUnlimited BandwidthUnlimited BandwidthUnlimited Bandwidth
Unlimited Email AddressesUnlimited Email AddressesUnlimited Email AddressesUnlimited Email Addresses
99.999% uptime99.999% uptime99.999% uptime99.999% uptime

Note: you can also purchase domains from Truehost at cheap prices. .COM domains cost Kes. 1,000 while .CO.KE costs Kes. 799 annually.

Conclusion: Is Truehost the Right Choice for You?

After reading this Truehost Kenya review, you might be wondering whether it is the right choice for your website?

Truehost is ranked #1 Web hosting company in Kenya due to its powerful services that will help you build your dream site in minutes.

All their plans include 24/7 customer support from their knowledgeable staff who can resolve any issue within minutes.

Ready to start your site with Truehost? Click the button below to select your preferred plan.

Moha

Moha is a professional blogger, writer and the founder of moha.co.ke. In simple terms, he is the person behind all the awesome posts on this blog.

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